Herbanza – Return & Exchange Policy

At Herbanza, we are committed to providing our customers with a safe, reliable, and satisfactory shopping experience. The following Return & Exchange Policy explains the conditions and procedures applicable to orders within Egypt.

1. Return Policy

• Customers may request a return within 7 days from the date of receiving the order.

• The product must be returned in its original condition, unused and unopened, with the original packaging and all included accessories or components.

• For hygiene, safety, and quality-control reasons, opened or used personal care and cosmetic products cannot be returned.

• The returned product must be in the same condition in which it was received and must not show any damage resulting from misuse, improper storage, or handling.

2. Exchange Policy

An exchange may be requested in the following cases:

• The customer receives a different product from the one ordered.

• The product is damaged or visibly defective upon delivery.

• Items are missing from the order due to an error on the part of Herbanza.

In such cases, customers should contact us within 48 hours of receiving the order and provide clear photos of the product and its packaging showing the issue.

3. Return & Exchange Shipping Costs

• If a return or exchange is requested due to customer preference or any reason unrelated to an error by Herbanza, the customer is responsible for the applicable return or exchange shipping costs.

• If the return or exchange is due to an incorrect, damaged, or defective product caused by an error on our part, Herbanza will cover the applicable shipping costs.

• Customers will not be charged additional shipping fees when the issue is the result of an error attributable to Herbanza.

4. Return & Exchange Procedure

To request a return or exchange, please contact our Customer Service team and provide the following information:

• Order number.

• Product name.

• Reason for the return or exchange.

• Clear photos of the product and packaging, where applicable.

Once the returned product is received, Herbanza will inspect its condition and confirm whether it meets the applicable return requirements before processing the request.

5. Refund Policy

Once the returned product has been received and inspected and the return has been approved, the refund will be processed within up to 7 business days.

Where applicable, the refund will be made using the same payment method used for the original purchase. Please note that additional processing time may be required by banks or payment service providers.

6. Non-Returnable Products

Due to the nature of personal care and cosmetic products, products that have been opened or used are not eligible for return or exchange, except where the product is confirmed to be damaged, defective, or different from the product originally ordered.

7. Contact Us

For return, exchange, or refund inquiries, please contact Herbanza Customer Service:

Email: support@herbanza.co
WhatsApp: +20 100 431 8618

At Herbanza, your satisfaction, safety, and trust are our priorities. We are committed to handling every return and exchange request fairly and professionally.