Return & Exchange Policy – Herbanza

🔄 Return Policy:

- You may return the product within 7 days of receiving it.
- The product must be unused, unopened, and in its original packaging.
- For health and hygiene reasons, opened or used products cannot be returned.

🔁 Exchange Policy:

- Products can be exchanged if they were received damaged or incorrect.
- Please contact us within 48 hours of delivery and provide clear photos of the product and packaging.

💸 Return Shipping Fees:

- The customer bears the return shipping cost unless the return is due to an error on our part.
- If the issue is from our side, we cover all shipping fees.

⏳ Refund Time:

Once the returned item is inspected and approved, refunds are processed within 7 business days via the original payment method.

📞 Contact Us:

Email: support@herbanza.co
WhatsApp: 01004318618