Return & Exchange Policy – Herbanza
🔄 Return Policy:
- You may return the product within 7 days of receiving it.
- The product must be unused, unopened, and in its original packaging.
- For health and hygiene reasons, opened or used products cannot be returned.
🔁 Exchange Policy:
- Products can be exchanged if they were received damaged or incorrect.
- Please contact us within 48 hours of delivery and provide clear photos of the product and packaging.
💸 Return Shipping Fees:
- The customer bears the return shipping cost unless the return is due to an error on our part.
- If the issue is from our side, we cover all shipping fees.
⏳ Refund Time:
Once the returned item is inspected and approved, refunds are processed within 7 business days via the original payment method.
📞 Contact Us:
Email: support@herbanza.co
WhatsApp: 01004318618




