Herbanza – Shipping & Delivery Policy

Last Updated: August 14, 2026

At Herbanza, we are committed to delivering your orders safely and as quickly as possible. We work with trusted shipping partners to provide a reliable and convenient delivery experience to customers across the Arab Republic of Egypt.

1. Order Processing

• Orders are prepared and processed within 24–48 business hours after order confirmation.

• The delivery period begins once the order has been prepared and handed over to the shipping company.

• Processing and delivery times may be longer during promotional campaigns, sales periods, holidays, or periods of unusually high order volumes.

2. Estimated Delivery Times

Estimated delivery times vary depending on the customer's location:

• Cairo & Giza: 2–3 business days.

• Alexandria & Delta Governorates: 3–5 business days.

• Upper Egypt, Sinai & remote areas: 4–7 business days.

The delivery times above are estimates and may vary due to circumstances beyond our reasonable control, including weather conditions, shipping-company workload, public holidays, or difficulties reaching certain locations.

3. Shipping Fees

• Shipping fees vary depending on the governorate, geographical area, and delivery address.

• The applicable shipping fee will be clearly displayed during checkout before the order is confirmed.

• Free shipping is available for orders of EGP 1,000 or more, subject to the terms applicable at the time of purchase.

• Certain promotional campaigns may have specific shipping conditions, which will be clearly communicated during the promotion.

4. Delivery Areas

Herbanza delivers orders to all governorates of the Arab Republic of Egypt, with delivery times and shipping fees varying according to the destination.

To avoid delays, customers are requested to provide:

• Full name.

• Valid and reachable phone number.

• Governorate and area.

• Complete delivery address, including street name, building number, apartment/floor number, and any useful landmarks.

5. Shipping Partners

Herbanza works with trusted local shipping and delivery companies to deliver customer orders.

Once an order has been handed over to the shipping company, delivery is carried out according to the shipping company's operational procedures. Herbanza's Customer Service team remains available to assist customers with delivery-related inquiries.

6. Order Tracking

Customers may contact Herbanza Customer Service to inquire about their order status or request assistance regarding delivery.

Where a tracking number is available, customers may use it to follow the shipment according to the tracking system provided by the relevant shipping company.

7. Changing the Delivery Address

Customers may request a change to their delivery address before the order is shipped.

Please contact Customer Service as soon as possible if you need to make a change.

Once the order has been dispatched for delivery, changing the delivery address may not be possible, depending on the shipment status and the shipping company's ability to modify the delivery details.

8. Failed Delivery Attempts

If delivery cannot be completed due to circumstances such as:

• The customer being unavailable or unreachable.

• An incorrect or invalid phone number.

• An incomplete or unclear delivery address.

• The customer not being available at the delivery address.

• The customer refusing to receive the order for reasons unrelated to the product.

Our Customer Service team or the shipping company may contact the customer to arrange another delivery attempt.

Additional delivery charges may apply in certain cases, depending on the shipping company's applicable policies.

9. Delivery Delays

Herbanza and its shipping partners make every reasonable effort to meet the estimated delivery times.

However, delays may occur due to circumstances beyond our reasonable control, including:

• Promotional campaigns and sales periods.

• Public holidays.

• Weather or road conditions.

• Unusually high order volumes.

• Operational circumstances affecting the shipping company.

• Difficulties reaching certain areas or addresses.

If your order experiences an unusual delay, please contact our Customer Service team so we can assist you in following up on the shipment.

10. Checking Your Order Upon Delivery

We recommend checking the external packaging when receiving your order and ensuring that there are no obvious signs of damage.

If you receive a damaged, defective, or incorrect product, please contact Herbanza within 48 hours of delivery and provide clear photographs of the product and its packaging, in accordance with our Return & Exchange Policy.

11. Customer Service

For questions regarding your order, delivery status, or delivery address, please contact us:

Email: support@herbanza.co
WhatsApp: +20 100 431 8618

Please include your order number when contacting us to help us assist you as quickly as possible.

Important Notice

The delivery times stated in this policy are estimated delivery times and are not guaranteed delivery dates. Actual delivery times may vary depending on the destination, shipping company, operational conditions, and other circumstances affecting the delivery process.

Herbanza continuously works to minimize delivery times and provide our customers with a smooth, reliable, and professional shopping experience.

Herbanza

Quality You Can Trust. An Experience You Deserve.